TechSystemNova - Advanced Software Testing Training & Certification Programs

1. Introduction and Scope

At TechSystemNova, we believe transparency builds trust. This privacy policy explains how we collect, use, and protect your personal information when you interact with our software testing education services.

This policy applies to all services provided through techsystemnova.com, including our learning programs, remote education resources, and direct communication channels. We operate under Thailand's Personal Data Protection Act (PDPA) and international privacy standards.

We process your data only when necessary to provide educational services, improve our programs, or fulfill legal obligations. You maintain control over your personal information at all times.

2. Information We Collect

Personal Information You Provide

Name and contact details when you inquire about our programs
Educational background and professional experience for program matching
Payment information processed through secure third-party providers
Communication preferences and feedback on our services

Technical Information

Website usage data including pages visited and time spent
Device information such as browser type and operating system
IP address and general location data for service improvement
Learning progress and assessment results within our programs

We don't collect sensitive personal data unless specifically required for educational services and with your explicit consent.

3. How We Use Your Information

Purpose	Legal Basis	Data Used
Provide educational services	Contract performance	Contact details, learning progress
Program recommendations	Legitimate interest	Educational background, preferences
Customer support	Contract performance	Contact information, service history
Service improvement	Legitimate interest	Usage data, feedback
Legal compliance	Legal obligation	As required by law

We use your information to create personalized learning experiences and ensure our programs meet your educational goals. Data analysis helps us identify areas for improvement and develop new resources that benefit our learning community.

4. Data Sharing and Third Parties

We share your information only when necessary to provide our services or comply with legal requirements. Here's when and how we might share your data:

Service Providers

We work with trusted partners who help deliver our educational services. These include payment processors, email service providers, and learning management system vendors. All partners sign data processing agreements ensuring your information receives the same protection we provide.

Legal Requirements

We may disclose information when required by Thai law or valid legal process. This includes compliance with tax obligations, regulatory requests, or court orders. We review all such requests carefully and share only the minimum information necessary.

We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data remains under our protection and control.

5. Your Privacy Rights

Under Thailand's PDPA and international privacy standards, you have several rights regarding your personal information:

Access Your Data

Request a copy of all personal information we hold about you, including how we use it and who we share it with.

Correct Inaccuracies

Update or correct any incorrect or incomplete personal information in our systems at any time.

Delete Information

Request deletion of your personal data when it's no longer needed for educational services or legal requirements.

Restrict Processing

Limit how we use your information while we address any concerns or disputes about data accuracy.

Data Portability

Receive your personal data in a structured format that you can transfer to another education provider.

Withdraw Consent

Remove your consent for optional data processing activities without affecting our ability to provide core services.

How to Exercise Your Rights

Contact us using the information below to exercise any of these rights. We'll respond within 30 days and may need to verify your identity before processing certain requests. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.

6. Data Security and Protection

We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or disclosure. Our security measures include:

Encryption of data in transit and at rest using industry-standard protocols
Regular security assessments and vulnerability testing of our systems
Access controls limiting staff access to information needed for their roles
Secure backup procedures and disaster recovery planning
Employee training on data protection and privacy best practices
Regular monitoring for suspicious activity or unauthorized access attempts

While we implement strong security measures, no system is completely immune to risks. We continuously update our security practices to address emerging threats and maintain the highest possible protection standards.

In the unlikely event of a data breach affecting your personal information, we'll notify you and relevant authorities within the timeframes required by Thai law, typically within 72 hours of discovery.

7. Data Retention and Deletion

We keep your personal information only as long as necessary to provide educational services, comply with legal obligations, or resolve disputes. Our retention periods vary based on the type of information and how we use it:

Data Type	Retention Period	Reason
Student records and progress	7 years after program completion	Educational certification and reference requirements
Payment and billing information	7 years from last transaction	Tax and accounting obligations
Website usage data	2 years from collection	Service improvement and analytics
Marketing communications	Until unsubscribe or 3 years of inactivity	Ongoing relationship management
Support and inquiry records	3 years from resolution	Quality assurance and dispute resolution

When retention periods expire, we securely delete or anonymize your information. Some data may be retained longer if required by law or to protect our legitimate interests, such as preventing fraud or resolving legal disputes.

8. International Data Transfers

Some of our service providers and technology partners operate outside Thailand. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data according to Thai privacy standards.

Transfer Safeguards

Adequacy decisions recognizing equivalent privacy protection in destination countries
Standard contractual clauses approved by Thai data protection authorities
Certification schemes demonstrating compliance with international privacy standards
Binding corporate rules for multinational service providers

Most of our international transfers involve cloud service providers in countries with strong privacy laws, such as those within the European Economic Area. We regularly review our transfer mechanisms to ensure they provide adequate protection for your personal information.

9. Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze how you interact with our content. We use different types of cookies for various purposes:

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and form submission. You can't disable these cookies without affecting website functionality.

Analytics Cookies

We use analytics cookies to understand how visitors use our website, which pages are most popular, and how we can improve user experience. This information is collected anonymously and helps us optimize our educational resources.

Preference Cookies

These cookies remember your choices and preferences, such as language settings or form information, to provide a more personalized experience during future visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features, but won't prevent you from accessing our main educational content and services.

10. Children's Privacy

Our educational services are designed for adults seeking professional development in software testing. We don't knowingly collect personal information from individuals under 18 years of age without parental consent.

If we discover that we've collected information from someone under 18 without appropriate consent, we'll delete that information promptly. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

For educational programs involving minors, we require explicit parental or guardian consent and implement additional privacy protections appropriate for younger learners.

11. Privacy Policy Updates

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes that affect how we handle your personal information, we'll notify you through:

Email notification to registered users about important changes
Prominent notice on our website highlighting policy updates
Direct communication during your next interaction with our services

We encourage you to review this policy periodically to stay informed about how we protect your privacy. Continued use of our services after policy updates indicates your acceptance of the revised terms.

Previous versions of this policy are available upon request if you need to reference earlier terms or understand how our privacy practices have evolved.